SurfCruise warrants all products to be free from defects in materials and workmanship for one year from the date of purchase. This warranty applies to the original owner for purchases made directly from SurfCruise or an authorized SurfCruise dealer and is non‐transferable. If damage is due to a material or manufacturing defect, SurfCruise will repair or replace the SurfCruise free of charge.
SurfCruise reserves the right to determine if a product will be covered under warranty. Normal wear, cosmetic blemishes, and damage due to improper use, modification, negligence or transport are not covered under warranty. Surf damage to surf skis is not considered a manufacturing defect. Demo or test SurfCruise are not covered under warranty. Your original invoice is your proof of purchase.
To pursue a customer warranty claim, contact your local dealer. We will work with you through your local dealer. If this process does not meet your expectations, you are welcome to contact SurfCruise directly. Follow the procedures below:
Contact SurfCruise – we need the serial number, model, color and location where purchased. You will be assigned a Return Authorization number (RA) for tracking your claim. Failure to follow this procedure will result in a 10% restocking fee
SurfCruise will provide a correct return address (we have several locations)
Your shipment should include your RA#, name, address and clear contact information, along with the reason for the return
You are responsible for the shipping cost to SurfCruise, however, SurfCruise will pay return shipping costs
Please call customer service with any questions, never send product to SurfCruise without an RA.
Most paddles and accessories will ship within one week of your order.
Shipping and handling, as well as any applicable sales tax, will be calculated after your order is placed based upon your shipping address, and you will receive an email with the final amount your credit card will be charged.
Accessories are shipped via DHL. Prices are determined based on the accessory's weight. A detailed breakdown of DHL shipping costs is listed below.
Up to 3 kg € 10,00
For products from 3 to 5 kg € 12.00
For products from 5 to 10 kg € 14.00
For products above 10 kg add 0.50 to kg
For foreigners (Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
For products up to 2 kg € 15.00
For products from 2 kg to 5 kg € 20.00
For products from 5 to 10 kg € 25.00
For products above 10 kg add 1.71 kg
Not finding the information you need? E-mail us at firstname.lastname@example.org and we'll be happy to answer any questions you may have.